Your privacy is important to us. We know that you care about
how information about you is used. We want to share with you
the Internet policies and practices we have adopted to protect
your privacy so that you feel confident about how we handle
the personal information you entrust to us online. In order
to create personalized travel experiences, we ask for a variety
of information from our travelers prior to their trip, and
in return we promise to protect the information and ensure
that it stays confidential.
Pacific Gold Tours adheres to the principles of the laws for
the protection of personal information as they apply in British
Columbia, Canada. Please read this Privacy Protection Policy
carefully. If you have any questions or concerns you should
contact our Privacy Officer at the contact address set out
below.
What is "personal information?"
The personal information that we are concerned with in this
Privacy Protection Policy is the private information of individuals
such as birth dates, passport numbers, travel dates and destinations,
health information, travel and meal preferences, frequent
flyer and other membership numbers, personal e-mail addresses
and financial information related to personal credit cards,
bank accounts and other payment methods.
Personal information is collected by Pacific Gold Tours only
when you specifically and knowingly choose to provide it to
us (either electronically or over the phone), such as when
you request a brochure, book a trip, choose to receive information,
products or services from Pacific Gold Tours. We may also
receive personal information from our business partners and
other third parties provided that such third parties confirm
to us that they have obtained your consent to the disclosure
of your personal information.
Publicly available information, such as a public directory
listing of your name, address, telephone number and electronic
address, is not considered personal information.
Collection
We collect relevant personal information when you ask us to
provide you with information or travel related services (such
as air, ground and sea transportation, hotel and other accommodation,
tours, meals, services and insurance products) that are sold
or reserved through us. We use and disclose the personal information
in order to provide you with the requested information or
travel services and for purposes ancillary and additional
to that.
Use of Information & Disclosure
Providing personal information is up to you, our visitor.
Your personal information is used to communicate with you
about your account and to provide you with information related
to other Pacific Gold Tours products and services.
If you indicated that you were interested in receiving offers
your personal information would also be used to contact you
or to send you e-mail or faxed materials and other mailings
about products and services that might be of interest to you.
You always have the option, however, to tell us not to share
your personal information or to exclude you from offers for
other products or services.
We may also contact you from time to time to conduct market
research and surveys in an effort to continually improve our
product and service offerings.
Unless you specifically authorize us to release your personal
information, or release is required or permitted by law, Pacific
Gold Tours will not sell, lease or trade your personal information
to other third parties.
Anonymous or "non-personal" information gathered
by Pacific Gold Tours through our website may be used for
technical, research and analytical purposes. Information collected
through surveys, existing files and public archives may be
used by Pacific Gold Tours to analyze our markets and to develop
or enhance service offerings.
We will seek your prior consent to the collection, use and
disclosure of the information as required by applicable privacy
legislation. Subject to legal and contractual requirements,
you can refuse to consent to our collection, use or disclosure
of information about you. You may also withdraw your consent
to any further collection, use or disclosure of information
about you at any time by giving us reasonable notice. If our
intended disclosures or uses of information change, we will
notify you accordingly.
Your personal information will not be used for any other
purpose without your consent.
We extend these privacy principles to our business relationships.
We expect our business partners to honor our privacy principles
in the handling of customer information. Such third party
service providers are provided only with such information
as is necessary in the circumstances (i.e. your passport information
and room preferences may be disclosed to our local operators
and hotels for the purpose of speeding up the check in process,
etc). Information provided to third parties may be used only
for the purpose stipulated and is subject to strict terms
of confidentiality.
Accuracy
We will try to ensure that information about you is accurate,
complete and up-to-date. We rely on you however to advise
us of any relevant changes to or errors in your personal information
and shall have no responsibility for any personal information
that is inaccurate. Please inform us of any change of name,
address or other information. In the event you have questions
about the accuracy of factual information we have collected
about you, you will have access to that information in order
to verify and update it. If we have disclosed inaccurate information
about you to a third party, we will be pleased to contact
the third party in order to correct the information. In addition,
although we take reasonable steps to protect your personal
information, we are not responsible for any improper use of
your personal information that is beyond our reasonable control.
Security
We have instituted safeguards to check that our internal procedures
meet our high policy standards. Our employees have been trained
to respect your privacy at all times and those employees with
access to your personal information shall use your personal
information strictly in accordance with the Pacific Gold Tours
Privacy Policy and the laws applicable to our business. Private
financial and other sensitive personal information is stored
by us in secure areas using physical measures such as filing
cabinets that are secured after hours, alarm systems and,
in the case of electronic data, in databases that are password
protected. Third parties to whom such information is shared
are also required to protect your personal information in
a manner consistent with our policy.
Links To Other Sites
We rarely offer links to other sites, but when we do, we try
to link only with partner sites that share our values. Nevertheless,
we are not responsible for the content or information collection
policies of other sites including any links from traveller
homepages posted on the message boards. If you visit another
site, you should review their privacy and other policies.
Accessing your personal information
You have a right to access the personal information that we
have in our custody or under our control. If you have any
questions about the collection, use or disclosure of your
personal information by Pacific Gold Tours, or if you simply
want to know whether we have any of your personal information
on file, send us a letter at the address set out below. The
request should contain sufficient information to enable us
to identify you and should specify the particular information
that is being sought. We will try to respond to your request
as soon as possible but may require you to provide additional
information as to your identity, right to receive the requested
information or greater particularity as to the information
sought.
We will only refuse access to information about you in those
circumstances permitted or required by applicable privacy
legislation. If we refuse access to you, we will provide you
with the reasons for our refusal upon request. Exceptions
may include information that contains references to other
individuals, information that cannot be disclosed for legal,
security or commercial proprietary reasons, and information
that is subject to solicitor-client or litigation privilege.
Pacific Gold Tours will respond to your requests for access
in accordance with applicable privacy legislation.
Other Information
We reserve the right to use or disclose any information as
needed to satisfy any law, regulation or legal request, to
protect the integrity of the site, to fulfil your requests,
or to cooperate in any legal investigation.
Questions and Contact Information
If you would like us to update, change, or delete information
we have about you (subject to any applicable legal exceptions)
or have questions about our privacy policy, please send an
e-mail to info@pacificgoldtours.com
For more information about our Privacy Protection Policy,
to file a complaint, to make an enquiry or to opt out of all
or parts of the Privacy Protection Policy, please contact
us at:
Pacific Gold Tours
Century Square, #12 -1835 -56th Street
Delta, BC Canada V4L 2L8
Telephone: 604-943-3200
Email: info@pacificgoldtours.com
We reserve the right to amend this Privacy Protection Policy
at any time. The updated Privacy Protection Policy will be
posted on our website and amendments will take effect from
the date of such posting. |
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