Do you accept travelers who need special assistance?
Any disability requiring special attention should be reported to Pacific Gold Tours by yourself or your travel agent before the reservation is made. Pacific Gold Tours will make every effort to accommodate the special needs of disabled tour participants, but is not responsible in the event it is unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. A suitable travelling companion must accompany travelers who need such assistance.

Why is it so important that we provide names exactly as they appear on our passports?
Due to increased travel security around the world, it is now more important than ever that the passenger's travel information match the first name, middle name or initial and last name exactly as it reads on his or her passport. It is best to provide that information to Pacific Gold Tours at the time of booking by fax, email or mail to keep on file. Non-Canadian citizens should consult with appropriate Consulates General to determine the proper travel documents required to enter the country.

Why should I choose a coach tour?
There are many reasons why a coach tour is the finest way to experience your chosen holiday destination:

	Everything is taken care for you, so you can relax and have a worry-free experience
	Our Tour Directors and Step-On Tour Guides ensure you make the most of your trip and will provide you with all the information necessary to fully enjoy your trip.
	We make all reservations ahead of time so you do not have to wait in line. Most popular attractions are included in the tour price so our travelers use their time to enjoy and experience all the highlights of your destination.
	At Pacific Gold Tours our itineraries are well-balanced and can suit almost everyone’s leisurely pace for enjoyment.
	As a travel wholesaler, we can access volume discounts that we can pass on to our valued customers. Compare our tour value for yourself!

How can my family contact me while I am traveling?
In your travel documents you will receive a detailed itinerary with 2 copies of complete day by day hotel list. This list will have an address and a telephone number for each hotel you will be staying on each tour day.

When will I receive my travel documents?
Travel documents, including tour itinerary, hotel lists, and other information are sent two weeks prior to the tour departure by registered mail.

How big can my suitcase be?
Handling of one suitcase is included in the tour price. Due to limited coach capacity, we strongly recommend that this single bag should have dimensions not exceeding 30"x18"x10" and weight not exceeding 60 lbs. (27 kg). Pacific Gold Tours will supply each traveler with a complimentary carry-on bag; however, should you prefer to take along a different carry-on, it should not exceed the dimensions of 17”x14”x8”. Please note that air carriers, cruise lines and other forms of transportation may have other restrictions or requirements including weight, and we recommend that you check with the suppliers directly for more information.

Are prices based on double occupancy?
Prices are per person, based on two persons sharing a room. Single room supplements and triple and quad room reductions are listed where available.

What is the difference between a twin bed and a double room?
A double room is a room designed to accommodate two people, though not necessarily with two separate beds. A twin bed room has two separate beds of any size; this is what we usually reserve for our travelers.

What size is a triple room?
A triple room is the same size as a room with a twin bed. It will have beds to accommodate three people; however, we cannot guarantee that there will be three separate beds. If there are only two beds, a day bed may be requested but also cannot be guaranteed.

Is Smoking Allowed?
Pacific Gold Tours motorcoaches are smoke-free. We include, however, breaks during the tour to allow smoking passengers the opportunity to do so. Please be mindful of other passengers.

Can I purchase optional excursions in advance?
Your tour director will go through the optional excursions available for purchase during your tour. You may choose and purchase any optional excursions for your tour at that point.

Why choose Pacific Gold Tours?
Our sole business for the past 33 years has been offering quality tours throughout many destinations in North America and beyond. We take much care selecting who we chose to contract, plan thoroughly to provide a well balanced itinerary, and we take great pride in our attention to detail to ensure that our tour meets our clients’ highest expectations. Pacific Gold Tours has earned a reputation of honesty and excellence in the delivery of our services. Our customers are the focus of everything we do.